At Phantastic Shutters, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or engage with our products and services.
By using our website or services, you agree to the practices described in this policy. Please read it carefully.
1. Information We Collect
We collect various types of personal information to provide you with a better experience, including:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Credit card or other payment details (processed securely by third-party payment providers).
- Usage Information: Data about how you interact with our website, such as IP address, browser type, operating system, and pages visited. This helps us improve our website’s functionality and user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing and Delivery: To process and fulfill your orders, including delivery and installation services.
- Customer Support: To respond to inquiries, provide product recommendations, and assist with any issues or concerns you may have.
- Marketing and Promotions: With your consent, we may send you promotional emails or updates about new products and services. You can opt out at any time by unsubscribing from our emails.
- Improving Our Services: To enhance your experience on our website, such as through personalisation, analysing site usage, and improving our offerings.
3. How We Protect Your Information
We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or destruction. This includes the use of encryption, secure servers, and regular security audits. However, no data transmission over the internet can be guaranteed 100% secure, and we cannot ensure the complete security of information transmitted to our website.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:
- Third-Party Service Providers: We may share your data with trusted partners who assist with order processing, payments, shipping, and other business operations. These providers are obligated to handle your data securely and only for the purposes of providing services to us.
- Legal Requirements: If required by law or in response to a legal process (e.g., a court order or government request), we may disclose your personal information.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences and monitor site traffic. You can control the use of cookies through your browser settings, though disabling cookies may affect the functionality of certain features on our site.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
- Opt-out of Marketing: If you no longer wish to receive promotional emails, you can opt out by clicking the unsubscribe link in any email we send or by contacting us directly.
To exercise any of these rights, please contact us at this email or 0474 275 765.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Phantastic Shutters
Email: Click here
Phone: 0474 275 765
Thank you for trusting Phantastic Shutters with your information. We are committed to safeguarding your privacy and delivering the best possible service.
Phantastic Shutters – Style, Privacy, Perfection. 